hbbaji Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data hbbaji collects, how we use it, and the rights you hold over your information as a player in Bangladesh.
This Privacy Policy is effective from the date above and supersedes all previous versions. Continued use of hbbaji after an update constitutes acceptance of the revised policy.
SSL Encryption
All data transmitted between your device and hbbaji is protected by 256-bit SSL encryption.
No Data Selling
hbbaji never sells your personal data to third parties for marketing or commercial purposes.
Your Rights
You may request access to, correction of, or deletion of your personal data held by hbbaji at any time.
Cookie Control
hbbaji uses cookies to improve your experience. You can manage cookie preferences through your browser settings.
Payment Privacy
Payment information is processed securely. hbbaji does not store full bKash or Nagad credentials on its servers.
Lawful Processing
All personal data is collected and processed for specific, legitimate purposes only — never beyond what is necessary.
1. Introduction and Scope
This Privacy Policy ("Policy") sets out how hbbaji ("hbbaji", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "User", "Player") who access or use the hbbaji website at hbbaji.onl and all associated services, features, games, and content (collectively, the "Platform").
hbbaji is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data that is necessary to provide you with a secure, fair, and enjoyable gaming experience on the hbbaji platform.
By registering an account or using the hbbaji Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
This Policy applies to all players registered on hbbaji regardless of the device used to access the Platform, including mobile phones, tablets, and desktop computers. It applies to all interactions with the Platform, including browsing, account registration, deposits, withdrawals, gameplay, and customer support interactions.
2. Personal Data We Collect
hbbaji collects personal data in several ways: directly from you when you register or use the Platform, automatically when you interact with our services, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:
Registration and Account Data
When you create a hbbaji account, we collect the following information:
- Full legal name as it appears on your government-issued identification
- Date of birth (to verify that you are 21 years of age or older)
- Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
- Email address and mobile phone number
- Username and encrypted password
- Preferred currency (Bangladeshi Taka, BDT)
Identity Verification (KYC) Data
To comply with our Know Your Customer obligations and to prevent fraud, we may collect:
- Copies of government-issued photo identification (National Identity Card, passport)
- Proof of residential address (utility bill, bank statement not older than three months)
- Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account showing your name and number)
- Source-of-funds documentation where required for large withdrawal requests
Transaction and Financial Data
When you make deposits or request withdrawals, we collect transaction records including:
- Deposit and withdrawal amounts in BDT (৳)
- Payment method type (e.g., bKash, Nagad, Rocket, Upay)
- Transaction reference numbers and timestamps
- Account balance history and bonus transaction logs
We do not store your full mobile banking PIN, password, or complete account credentials for bKash, Nagad, Rocket, or Upay on our servers.
Gameplay and Betting Data
We record data relating to your use of games and betting markets on the Platform, including:
- Game sessions, bet amounts, game outcomes, and win/loss records
- Sports betting selections, odds accepted, and settlement results
- Bonus usage, wagering progress, and promotional participation history
- Responsible gaming tool settings such as deposit limits or self-exclusion status
Technical and Device Data
When you access the hbbaji Platform, we automatically collect certain technical information:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session duration, pages visited, and navigation patterns
- Cookie identifiers and similar tracking technologies
- Referring URL (the website or link that directed you to hbbaji)
Customer Support Data
When you contact hbbaji support via live chat or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution provided. These records help us improve our services and handle any future related queries efficiently.
3. How hbbaji Uses Your Personal Data
hbbaji uses the personal data we collect for specific, lawful purposes only. We do not use your data for any purpose beyond what is described in this Policy. Our primary purposes for processing your data are as follows:
| Purpose | Data Used |
|---|---|
| Account registration and identity verification | Registration data, KYC documents |
| Processing deposits and withdrawals | Transaction data, payment method details |
| Providing games and betting services | Gameplay data, account balance |
| Fraud prevention and security monitoring | Technical data, transaction data, KYC data |
| Responsible gaming compliance | Gameplay data, account data, self-exclusion status |
| Customer support and dispute resolution | Support communications, account data |
| Sending account and service notifications | Email address, phone number |
| Improving Platform performance and user experience | Technical data, usage data (anonymised where possible) |
| Compliance with legal obligations | All relevant categories as required |
hbbaji does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human review. Where automated tools are used for fraud detection, a human reviewer is involved before any account action is taken.
4. Legal Basis for Processing
hbbaji processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and game provision.
- Legitimate interests: Processing carried out for hbbaji's legitimate business interests, such as fraud prevention, security monitoring, and improving Platform performance, where those interests are not overridden by your data protection rights.
- Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and responses to lawful requests from authorities.
- Consent: Where we rely on your consent for specific processing activities (such as sending promotional communications), you may withdraw that consent at any time by contacting hbbaji support without affecting the lawfulness of prior processing.
5. Cookies and Tracking Technologies
hbbaji uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse how the Platform is used. A cookie is a small text file stored on your device when you visit a website.
5.1 Types of Cookies We Use
- Essential cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
- Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations, so you do not need to re-enter them on every visit.
- Analytics cookies: Collect anonymised data about how players navigate the Platform — such as which pages are visited most frequently and where users encounter difficulties — to help us improve the service. These are processed in aggregate form and do not identify individual players.
- Security cookies: Used to detect and prevent fraudulent activity, multiple account creation, and other abusive behaviours on the Platform.
5.2 Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling essential cookies will affect your ability to use core Platform features, including logging in and accessing your account. For guidance on managing cookies in your specific browser, consult the browser's help documentation.
6. Sharing Your Personal Data
hbbaji does not sell, rent, or trade your personal data with third parties. We may share your data with trusted third parties only in the following limited circumstances:
Service Providers and Technology Partners
We work with carefully selected third-party service providers who assist in operating the Platform. These include game technology providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay), customer support platforms, fraud detection services, and cloud hosting providers. All such partners are contractually required to handle your data securely and only for the purposes for which it was shared.
Legal and Regulatory Authorities
hbbaji may be required to disclose your personal data to competent legal authorities, regulatory bodies, or law enforcement agencies in response to a lawful request, court order, or legal process. We will notify you of such a disclosure where we are legally permitted to do so. Where we suspect criminal activity including money laundering or fraud, we may proactively report relevant information to appropriate authorities without prior notice to you.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of hbbaji's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity via a prominent notice on the Platform.
7. Data Retention
hbbaji retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal, regulatory, and operational obligations. The following general retention periods apply:
- Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations.
- Transaction records: Retained for a minimum of five years from the date of the transaction.
- KYC verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
- Customer support communications: Retained for three years from the date of the last interaction.
- Technical and device data: Retained for up to 24 months in identifiable form; anonymised aggregate data may be retained indefinitely for analytical purposes.
- Self-exclusion records: Retained for the duration of the exclusion period plus five years thereafter to prevent re-registration.
When retention periods expire, personal data is securely deleted or anonymised. Where deletion is not immediately practicable due to technical constraints, data is isolated from active processing until deletion is completed.
8. Data Security
hbbaji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers
- Encryption of sensitive data fields at rest within our database infrastructure
- Role-based access controls ensuring that only authorised personnel can access player data
- Regular security audits and vulnerability assessments of our Platform infrastructure
- Multi-factor authentication requirements for internal administrative access
- Comprehensive staff training on data protection and information security practices
- Incident response procedures for detecting, reporting, and addressing data breaches promptly
While hbbaji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your hbbaji account.
9. Your Data Rights
As a player on hbbaji, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing support@hbbaji.onl. We will respond to your request within a reasonable timeframe, typically within 30 days.
Right of Access
You have the right to request a copy of the personal data hbbaji holds about you, along with information about how it is being processed. We will provide this information in a clear and accessible format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account information directly through your account settings page.
Right to Erasure
You may request that hbbaji delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that certain data must be retained for legal and regulatory compliance purposes and cannot be erased on request.
Right to Restriction
You may request that hbbaji restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and we are assessing whether our legitimate grounds override your interests.
Right to Withdraw Consent
Where hbbaji processes your data on the basis of your consent (for example, for receiving promotional communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
10. Players Under the Age of 21
The hbbaji Platform is strictly intended for adults aged 21 and above. hbbaji does not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a person under the age of 21 has registered on hbbaji or provided us with personal data, please contact our support team immediately. Upon verification, we will promptly close the account and delete all associated personal data.
hbbaji employs age verification measures at the point of registration and during the KYC process to enforce this requirement. Any account found to be registered by a person under the age of 21 will be immediately suspended, and the matter handled in accordance with our Responsible Gaming Policy.
11. Changes to This Privacy Policy
hbbaji reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-Platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your data.
Your continued use of the hbbaji Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the Platform and may request account closure by contacting our support team.
12. Contact and Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbbaji handles your personal data, please reach out to our dedicated support team using the contact details below. We are available 24/7 to assist you.
- Live Chat: Available 24/7 directly on the hbbaji Platform — the fastest way to reach us for data-related queries.
- Email: support@hbbaji.onl — for formal data access, rectification, or erasure requests. Please include your registered username and a clear description of your request.
For formal data subject requests, please use the email channel so that we can maintain a proper written record of your request and our response. We aim to acknowledge all data-related requests within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days.
Your Data Is Safe with hbbaji
Now that you understand how hbbaji protects your privacy, explore our games and betting markets with confidence. Questions? Our support team is available around the clock.
Explore hbbaji Casino Visit Our FAQ21+ only. Play responsibly. Privacy policy applies to all registered players.